Cherie M. - 1/12/2015
After reading all of the other reviews I was skeptical to try this place but decided to. I'm glad I did. I dealt with a guy named Josh M and he was GREAT. Very attentive and polite. I hear some changes are happening in 2015 and from what I experienced this will be the place I keep going to! Sometimes it takes reinventing the wheel and processes to get a place back to its full potential. I would recommend this place to anyone with confidence!
Rhonda J. - 1/9/2015
Fred warner in the Lincoln service department at what I believe is the same dealership was incredible. He was very pleasant to work with. He followed up with me and made sure to let me know when my vehicle would be ready. He also helped me get a great deal. my warranty had just expired.
Thank You FRED! You know who I am.
Courtney R. - 1/9/2015
This review is for Fred at the Service Department with Lincoln. I recently brought my truck in to get routine service done. Oddly enough, it was a pretty nice experience. I was in and out before I knew it, which hardly ever happens at service departments. No games were played and nobody tried to screw me out of money. Fred is an honest guy who knows his cars. I would recommend this service department to anybody.
Ask for Fred!
Jared S. - 1/9/2015
I go to Camelback Ford to service my two Expeditions because it is just down the street from my office. I can drop it off in the morning, get a ride from their shuttle into work and usually pick it up at the end of the day to get home. Yes, dealer service costs are a little more than what you would pay elsewhere, but I am willing to pay for the convenience of getting it fixed right and quickly. I never leave wondering what is going to fall apart next. Using them gives me the feeling and confidence that the work was done right.
Before I started coming here, I would take the first service adviser that approached me, but at Camelback Ford I specifically request Jim Bloomfield all the time because I know I can trust him and he is very responsive. There was one other guy there that I used before Jim arrived, but he has since left, and I was worried I wouldn't get the same level of service. Jim not only matched that level, he has exceeded it.
Ken G. - 1/9/2015
I have been going into Camelback Ford for service for over three years now. I have dealt with alot of service writers over the years (I also did this THANKLESS JOB) but, I have to say Jim Bloomfield is an outstanding Service Writer.Every time I come in or call to schedule, Jim is on top of things. My wait time is minimal or he will make sure I get a ride to where I need to go. He is courteous and always has a smile on his face. I recently blew my motor in my truck, it was 10,000 miles out of warranty. Jim called Ford and got me the maximum allowable assistance. I can't say enough about the customer service I have received from Jim Bloomfield. So, if you want a standup guy that will be honest with you, give Jim a call.
Joshua E. - 1/8/2015
I had a wonderful experience. I bought my Infinity G37 coupe from them in November and from the moment I stepped into the dealership to getting my car serviced, it's been Fantastic!! Josh and Pete in service really made a great impression, both were very helpful by getting my checked and shuttled to work. After getting my sunroof fixed, oil changed, detailed my car and even took the service to the next level by delivering my car to my office at the end of the day. Awesome job guys!!! Thank you very much!
Charles C. - 12/22/14
Lincoln service department is the best thanks Carlos Chatman and Fred Warner!!!!!
Debra Y.- 12/17/2014
Everyone I dealt with was absolutely fantastic. Krista is always extremely thorough and takes excellent care of my car. I don't know everyone who worked on my car but they are just fantastic! The car's engine compartment is beautiful and the trunk looks better than when I first got the car. Kayla was very helpful and patient processing the rather complicated payment process. Please tell everyone who worked on my car and replaced my engine how much I appreciate them.
Joe B.- 12/15/2014
Always get awesome customer service from Krista!
Christie D. - 12/12/2014
Service guy, Matt V. was great! Stayed on top of everything!
Ken Z.- 12/10/2014
Professional, fast service. Thanks.
Doug W.- 12/8/2014
The parts and service departments at Camelback Ford do a great job.
Christopher L.- 12/7/2014
Love the Ford Fusion we bought. It's a wonderful car. Eric, the salesperson, did a great job getting us what we wanted. Thank you once again!
Kenneth L.- 12/7/2014
The entire staff at Camelback Ford took great pride in providing great customer service. While I was waiting for my car to be completed I noticed that a couple of customers came in with less than pleasant attitudes. Kayla the cashier receptionist handled these customers with some of the best tact and professionalism I have seen in a long time. In my experiences I find that customer service is becoming a lost art. Kayla has not developed that lac luster attitude. She is a great asset to your firm.
Katheryn A.- 12/2/2014
I can't tell you how much I appreciate the effort that was made on my behalf. The effort to insure the payment was something I could afford and a vehicle that I want. I had quite a lot of anxiety trying to make the best decision and your team went above and beyond to make this the best experience ever. I tell my story to people and they are equally amazed at the service I received. I am 49 years old and I have never had a dealership absolutely listen to what I need and what I want and then make it happen! I don't feel like just another sale...I feel like a VIP. Thank you!
Teresa H. -11/29/2014
So far, my experience with the Camelback Ford service department has been excellent. Everyone is very pleasant and easy to talk to. They listen to me. This is very important.
Martin B. - 11/26/2014
Everyone in the Service Department is great. I enjoy working with Carlos Chatman and Jeff ahem excuse me Fred and the new boy I think his name is Eric. Oscar makes spending money on parts enjoyable. I think that is the perfect combination of employees to represent the Lincoln service department, and I say do whatever you need to do to keep them happily employed there. Of all my cars, I enjoy bringing my vehicle to get service because of the aforementioned folks. Thanks, Martin
Brian M. - 11/27/2014
My service advisor, Jim Broomfield, was extremely helpful and knowledgeable of the problems I was facing with my car. He saw to it that when the vehicle was returned to me, all the work was properly completed and my car was cleaned inside and out and returned on time. A pleasant experience all around.
Matthew M. - 11/27/2014
Job well done,treated me like an adult.
Gene S. - 11/25/2014
I felt that Carlos Chatman was outstanding and I am happy that Lincoln has such professional people at this agency.